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My Resound App: Take Control of Your Home Internet

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Tagged: Support

These days, it seems like everything requires the internet. Schools rely on it for homework and distance learning. Workplaces enable employees to log in remotely. Banking, medical records, gaming, and streaming all depend on a reliable connection.

When your internet isn’t working the way it should, everything else feels harder.

Your home network is the gateway to a major portion of your life and you need to keep it secure, reliable, and easy to manage. That’s where the My Resound App stands apart.

My Resound App gives you total control over permissions, devices, and performance — all from your phone or tablet. Unlike traditional providers that leave you guessing, Resound puts real-time control directly in your hands. It’s your home network command center — built to simplify, secure, and optimize your connection.

In this article, you’ll learn all about:

This app helps us further close the digital divide and bring communities up to speed. It empowers you to manage devices on Wi-Fi in seconds.

Key Takeaways:

  • The My Resound App empowers you to manage home Wi-Fi, including setting profiles, associated rules, and time limits for individual devices.
  • Prioritize and deprioritize device access to your network from your phone.
  • Troubleshoot your connectivity more easily with speed tests and internet usage monitoring.

What Is the My Resound App?

Your internet. Your rules. Total control from your phone. That’s what the My Resound App has to offer. 

The My Resound App serves as your internet command center in one centralized location. The app empowers you to:

  • Manage connected devices: View all devices connected to your network and their bandwidth usage. Disconnect or block devices with a few buttons.
  • Control usage and schedules: Limit which devices can use Wi-Fi when, and set rules such as time limits, approved websites, and more.
  • Improve safety and security: Recognize unknown devices trying to connect to your network and manage guest access. 
  • Troubleshoot Wi-Fi issues: Restart equipment from your app, identify the cause of slowdowns, complete speed tests, and identify areas with weak signals. The app helps you troubleshoot without calling support.

Instead of calling support for every issue, you can fix most problems in seconds. That’s the Resound difference: technology that works for you, not against you.

See Every Device Connected to Your Wi-Fi

Skip checking every device’s connectivity individually with the My Resound App. This app lets you manage connected devices in one place. Confirm which devices have access to your connection and how much bandwidth each uses.

The ability to see which devices connect to your network matters. Unidentified devices on your network can be a security risk. In some cases, it could be a guest device or belong to a neighbor who just wants internet access. However, some unscrupulous people might try to steal sensitive information on your network. Being able to spot, remove, and prevent freeloading connections keeps your network more secure.

With the My Resound App, you can also explore how each device uses your bandwidth. Intermittent slowdowns could be caused by certain devices commandeering more bandwidth than usual. Bandwidth defines the maximum amount of data your network can transfer at one time. If you have several devices connected and a few use high amounts, you could experience slower speeds. Seeing individual device bandwidth usage can help you identify and correct slowdowns.

Create Profiles for Kids, Guests, or Rooms

It often makes sense to create set profiles with different rules and priorities on your network. With the My Resound App, you can give certain devices and rooms differing access to your connection. This helps you balance rules, speeds, and security based on what each device is meant for.

Check out some of the many ways you can customize your network:

  • Dedicated profiles for kids' tablets, phones, and gaming consoles.
  • Work from home profiles for laptops and tablets that need priority bandwidth access during work hours.
  • Living room profiles for smart TVs and streaming devices.
  • Guest profiles that provide internet access without compromising sensitive data.

Internet management becomes much more streamlined when you can choose the profile classifications for each device. You can even set up profiles for individual users, allowing you to tailor each person’s access based on the rules you want to apply. This is perfect if you have older teens, tweens, and children all in the same home and want to give each varying degrees of access to online content.

Set Schedules, Bedtimes, and Internet Rules

If you have children who complain when they run out of screen time, this feature is for you. The My Resound App enables you to set parental controls for internet connectivity. As soon as the set time hits, designated devices lose their connection. It’s non-negotiable, and you won’t have to follow up to confirm your children actually got off their devices when they were supposed to.

Enjoy total internet usage control, including bedtime Wi-Fi shutoffs and designated homework hours. You can even configure your settings to have different rules on weekends instead of school nights, allowing for more flexibility. 

The app also notifies you when certain profiles approach their limits or if a profile attempts to access restricted content. Don’t worry about someone trying to skirt limits by changing the settings in the app either. You’ll be notified every time a schedule change is made.

You can even apply these schedules beyond standard parental controls. For example, remote workers can configure their settings to only allow their work devices access during their scheduled hours. Adult-only households still benefit from scheduling their Wi-Fi to stop at bedtime. Remove the distractions and temptations and prioritize productivity or good rest instead.

Pause Wi-Fi Instantly When You Need to

Many families know how frustrating it can be to drag their children off their internet-connected devices. Maybe it’s dinnertime, and your teen won’t put their phone away. Or it could be time for chores, and your children are in the middle of a cartoon marathon they can’t seem to drag themselves away from. That homework assignment could be taking hours longer than it should because the tablet is more exciting. 

With the My Resound App, you don’t have to waste time negotiating with kids to get off their devices. You also don’t have to bother logging into your router or unplugging it to bring your network to a grinding halt. Whether you’re dealing with enforcing a timeout for a rule breaker or you’re tired of a guest hogging your bandwidth, you can stop internet access in seconds. 

All you need to do is pull out your phone, log into the My Resound App, and pause your Wi-Fi. Unpausing the network is just as easy. 

Prioritize Devices During Busy Times

With so much of daily life requiring a stable internet connection these days, device prioritization matters more than ever. 

Remote workers or learners need priority access to bandwidth during the work or school day. Too many devices hogging bandwidth during video calls can lead to frustrating slowdowns, lag, and dropped connections. 

Online gamers can benefit from prioritization, too. During high-demand times, bandwidth constraints can create a frustrating experience. Lag can make it difficult or impossible to play, both for you and for the people on the other end of the screen. 

If you want to stream movies on a smart TV or host a live stream yourself, you need plenty of bandwidth to ensure a smooth experience. Without enough bandwidth, you might experience frequent buffering, freezing, or stuttering.

The My Resound App includes the PrioritiesIQ function, which allows you to prioritize certain devices. When you do so, you tell your router to divide up the bandwidth between connected devices differently. Instead of dividing it up evenly, your router grants the prioritized devices larger shares of the bandwidth.

Prioritization settings help you get more out of your network without having to upgrade your bandwidth. The devices that need more speed and stability get it when it matters the most.

Use Content Filtering for Safer Browsing

Content filtering is important for everyone, not just children. It’s an easy way to create a safer internet experience for everyone on your network. Any time your network detects certain types of websites, such as adult content, gambling, or other types of websites you’ve designated as unsafe, it blocks access.

Many parents feel safer and more confident allowing their older children or teens access to the internet when they’ve enabled content filtering. In general, it’s a good way to avoid potentially dangerous content that you don’t want to accidentally stumble upon.

While some devices have built-in parental controls, setting up content filtering on your network adds an extra layer of protection that tech-savvy teens can’t disable. Your network will block any explicit or malicious content at the router level instead of the device.

Content filtering can also be applied to websites that you don’t want available at certain times. For example, during school or work hours, you can block social media, streaming, or gaming to reduce distractions while still remaining connected.

Monitor Internet Usage and Troubleshoot Faster

The My Resound internet management app enables you to monitor device usage. Whether you’re home or away, knowing how your devices utilize bandwidth helps you optimize your network performance by managing traffic and preventing congestion. When you know how each device uses your bandwidth, you can make informed decisions on how you prioritize them.

Internet usage insights can also help you see what activities tend to spike congestion and help you troubleshoot more effectively. For example, if you’ve dealt with recent slowdowns at certain times, you can analyze what the people in your home do at those times. This could reveal that congestion isn’t a result of a faulty network, but rather from someone gaming or streaming in another room.

Of course, if you ever have issues with your internet, our dedicated customer service department is always available to help. However, our Wi-Fi management app empowers you to troubleshoot on your own first.

Run Speed Tests and Fix Common Issues

It’s not always the network’s fault when your internet performance is lackluster. Sometimes, the device itself could be struggling, or your router may not generate a signal strong enough to reach all areas of your home. Running simple speed tests can help you determine whether you’re having a hardware problem or there’s a problem with the network.

In the My Resound App, you can perform speed tests that provide key insights into your network. This helps you confirm that you are receiving the bandwidth and speed you were promised when signing up for service. It also hints at potential issues during troubleshooting.

If your My Resound App finds that your network speeds are correct, you know the issue is likely with your device. If speeds seem slow in specific rooms or the further you get from your router, it’s likely you need to configure its settings or invest in one that can transmit signals further.

Restart Your Equipment from the App

Sometimes, your internet hardware needs a reboot to improve performance. They can be bogged down with software glitches or when their temporary memory fills up. Restarting is a simple troubleshooting step that only takes a minute or two. However, if your internet hardware is installed in your garage or a closet, getting access to restart it can be a major hassle. 

We understand how frustrating it can be to try to access your equipment to unplug it. That’s why we’ve integrated the ability to restart your hardware into your My Resound App. It saves you time and makes restarting more convenient than ever.

Improve Wi-Fi Security with Smarter Controls

Keeping your network secure protects your sensitive data. With banking, medical records, and so much more all linked to the internet these days, you want to limit access. Just as you’d lock your front door when you leave, you should take precautions with your network.

The My Resound App facilitates a secure home network, creating safeguards that keep your data protected. You gain the ability to detect who is on your network and when, while also creating limited guest profiles.

Beyond that, the app protects against viruses, intrusions, and potential threats before they can gain access to your network. The ProtectIQ security application constantly scans for risky behavior and threats and notifies you of anything that may need your attention. If you have concerns about network security scans accessing private information for work, you can choose to skip scans on specific devices.

What to Expect When Getting Started with the My Resound App

Downloading the My Resound App and setting up your customer internet portal is simple and only takes a few minutes to get started. Don’t worry about complex processes—you don’t need any technical knowledge to begin. Just follow these steps:

  • Download the app: Visit the My Resound webpage and click on the button for the Apple App Store or Google Play, depending on your device. Follow the instructions to download the app.
  • Log in: The first time you open the app, it’ll ask for various permissions. Review and accept them, then log in to your My Resound account.
  • See devices on your network: You’ll see all devices connected to your network populate on the main page. Take a moment to review them for any unrecognized devices. If you find something you don’t recognize, disconnect it.
  • Create profiles: Click on ExperienceIQ on the My Resound App homepage. This page enables you to start setting profiles. You can assign several devices to the same person. Once an individual profile is made, you can see daily and weekly usage, what they spend their time on, and their devices.
  • Set schedules and controls: In the ExperienceIQ section, you can create detailed rules, restrictions, and timelines for individual profiles.

The app guides you through the process step by step, but if you need extra help, don’t hesitate to reach out to our customer service team. We’re committed to empowering our customers to get the most out of their network. After all, it’s your internet and your rules.