Network Status Map
Our network features built-in redundancies to keep our customers connected over 99% of the time! When outages do occur, you can find the latest information here.
500+
Communities Served
99.9%
Network Uptime
Real-Time Updates
October 16, 2026 at 3:07:20 AM CDT
We are experiencing outages in Rowena, Paintrock, Lake Ivie, and Eden, TX due to weather conditions. We have crew and resources available for dispatch as soon as it is safe to do so. We apologize for any inconvenience.
FAQs
I do not see an outage, but I’m still experiencing internet problems. What should I do?
If you need help, please call our service department at (800) 806-1719. Our support team is available 24/7 to assist you.
How long will my service be down?
Our fiber-redundant network is designed to minimize disruptions and has some of the highest uptimes of any network at 99.9%. While outage times may vary, most are resolved within minutes or a few hours, depending on the cause.
Do I need to report the outage or is it already being fixed?
If you don’t see your area listed, you can help us by reporting the issue by calling our support team at (800) 806-1719.