Getting your connection back on track with a simple restart
When your internet isn’t working quite right—whether you’re experiencing slow speeds, dropped connections, or devices that won’t connect—power cycling your equipment is often the first and most effective troubleshooting step. At Resound Networks, our blue truck technicians recommend this simple process because it resolves connectivity issues about 70% of the time, often without requiring a service call.
Your router and network equipment are essentially small computers that run continuously. Over time, they can develop memory issues, get stuck in processing loops, or accumulate temporary glitches that affect performance. A proper power cycle gives your equipment a complete reset, clearing these temporary problems and often restoring your connection to full functionality.
Think of it as giving your internet equipment a fresh start—just like restarting your computer when it’s running slowly.
You’ll need to locate two key pieces of equipment for this process:
These instructions are for Calix routers. If you have a MikroTik router, the process is identical except you’ll look for a port labeled Port 1 instead of the port with a globe icon.
Start by unplugging your Calix router from power completely.
Find the cable running from the port with a globe icon on your router to a smaller rectangular box. This connects your router to our network.
Unplug the rectangular box from power as well.
Leave both devices unplugged for a full 2 minutes. This waiting period ensures that all internal memory clears completely.
While you’re waiting, take a moment to inspect your cables:
Unplug the cable from the POE port on the rectangular box and check for any visible damage. Then plug it back into the POE port securely.
After the 2 minutes have passed, reconnect power to the rectangular box first, then to your Calix router.
Your Calix router will take 3-5 minutes to fully restart and establish connection. You’ll know it’s complete when the power light remains solid and the internet indicator light stops flashing.
Once your equipment has fully restarted, test your connection on multiple devices to ensure everything is working properly.
You should notice:
If your internet connection isn’t restored within 5 minutes after power cycling, or if you noticed any damaged equipment during your inspection, don’t hesitate to give us a call. Unlike other providers, you’ll speak with a real person from your community who can help troubleshoot further or schedule a service visit if needed.
At Resound Networks, our Blue Truck Promise means we’re here to support you with both superior technology and genuine human relationships. Power cycling is just one of the many ways we help keep you connected to what matters most.
For more help and troubleshooting, contact our local support team at (800) 806-1719. We’re always here to help keep your community connected.
